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Privacy Policy
Effective Date: [01-01-2025]
At Goel Books and Stationers, we value the trust you place in us. Your privacy and the protection of your personal information are very important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.goelstationers.com, or interact with us through any means. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect both personal and non-personal information from you in various ways:
a. Personal Information
Personal information refers to any data that identifies you as an individual. We may collect:
- Full name
- Mailing address
- Phone number
- Email address
- Billing and shipping information
- Payment details (through secure payment gateways)
- Any other information you voluntarily provide (e.g., during customer support inquiries, feedback forms)
b. Non-Personal Information
When you visit our website, we may automatically collect certain information such as:
- IP address
- Browser type and version
- Time zone setting
- Browser plug-in types and versions
- Operating system and platform
- Website pages you viewed, time spent on those pages, and navigation paths
- Cookies and similar technologies information
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process, confirm, and deliver your orders.
- Customer Service: To respond to your queries, complaints, or requests.
- Communication: To contact you regarding updates, new arrivals, offers, or promotions related to our products and services.
- Personalization: To improve your shopping experience by offering content relevant to your interests.
- Website Improvement: To analyze site usage and trends to improve our website’s functionality and design.
- Legal Compliance: To comply with legal obligations, regulatory requirements, or to enforce our terms and conditions.
3. Sharing of Your Information
We respect your privacy and limit the sharing of your personal data.
We may share your information:
- With Service Providers: We may share information with third parties who provide services such as payment processing, order fulfillment, marketing assistance, courier services, and website management.
- For Legal Reasons: If required by law or in the good faith belief that such action is necessary to comply with legal obligations, respond to government requests, enforce our terms, prevent fraud, or protect our rights.
- Business Transfers: In case of a merger, sale, or acquisition, your information may be part of the transferred assets.
We never sell, rent, or trade your personal information to third parties for their promotional purposes.
4. Data Security
We implement a variety of security measures to protect your personal information:
- Secure server hosting
- SSL (Secure Sockets Layer) technology to encrypt data transmission
- Access controls to limit who can access your information
- Regular monitoring of our systems for potential vulnerabilities
Despite our efforts, no electronic storage or internet transmission can be guaranteed to be 100% secure. Therefore, you provide your information at your own risk.
5. Cookies Policy
Our website uses "cookies" to enhance user experience.
Cookies are small files placed on your device that help us:
- Recognize your browser
- Understand your preferences
- Track your activity on our site
- Improve site performance
You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of our website.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correct: Request correction of any inaccurate or incomplete data.
- Delete: Request deletion of your personal information (subject to certain legal restrictions).
- Withdraw Consent: Opt-out of receiving marketing communications by contacting us or using the unsubscribe link in emails.
- Restrict Processing: Request us to restrict the processing of your personal information in certain circumstances.
- To exercise any of these rights, please contact us at the details provided below.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience.
Please note:
- These sites have their own privacy policies.
- We are not responsible for the content, privacy practices, or business practices of any third-party websites.
- We encourage you to read the privacy policies of any external websites you visit.
8. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons.
When we do, we will update the effective date at the top of this page and post the revised policy on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:
- Goel Books and Stationers
- 4087-88, Nai Sarak, Chawri Bazar, Chandni Chowk,
- New Delhi, Delhi - 110006
- Phone: +91 95995 22696
- Website: www.goelstationers.com
- Email: [contact@goelstationers.com]